E-commerce tech trends 2021 – get ahead of the curve


Online marketplaces are busier than ever and, as a result, many entrepreneurs are differentiating their e-commerce stores through embracing e-commerce tech trends. 2021 is off to a challenging start for many, but these technological trends will make your store stand out from the crowd.

We’ve already covered some e-commerce product ideas for 2021, but how you sell these items could be a difference-maker. Let’s analyse some of the top e-commerce tech trends 2021 will bring and how you can implement them.

Voice search for e-commerce

Smart speakers, such as the Amazon Echo, are a recent invention but their acceptance rate has been exceptionally high with everyone from teenagers to the elderly embracing the easy-to-use technology. In the USA, around 50% of all internet users are actively using voice search and the UK is hot on its heels.

How to implement for your store:

  • Optimise your content and SEO specifically so it is voice-search-friendly. This includes optimising for questions and using natural conversational keywords.
  • Implement voice-based website navigation on computers and mobile devices.
  • Do some dry runs of your customer journey to ensure they can buy a product with ease using solely voice commands.

AI and AR experiences

It may seem a little intimidating to implement but AI and AR are two of the top e-commerce top trends expected to grow in 2021.

E-commerce shoppers are looking to fully replace, or even upgrade, the high-street shopping experience and that means filling in some gaps.

How to implement for your store:

  • Use AI bots to offer personalised guidance and recommendations based on their purchase or browsing history. You can even go so far as to create an AI personal shopping assistant who will help them locate initial items to browse.
  • Get past the trying-on hurdle by integrating Augmented Reality (AR) for your clothing or beauty related products. Letting potential customers “try-on” their items is likely to increase conversions and decrease returns.

E-commerce tech trends 2021 - man in a white shirt looking at his phone at a bright window space

Mobile commerce

Every e-commerce entrepreneur is aware of the massive growth of mobile device usage for e-commerce. People are more comfortable than ever with their smartphones and as a result, expect a fast and seamless user experience when they do so.

How to implement for your store:

  • Ensure your site performs just as well, if not better, on mobile devices. Load speed, scroll distance, image size… all must be perfect to keep people from abandoning their cart. You can use Google’s Mobile-Friendly tester to check your site.
  • Implement accelerated mobile pages (AMP) to maximise the speed of your mobile site.
  • Remove any unnecessary steps to shorten the time from browsing to cart.
  • Test, test, test! Check your site personally on your mobile device and make a note to check it regularly for any issues.

Increased payment options

We saw this e-commerce tech trend emerge in a real way in 2020 and it is set to continue in 2021 and beyond. Consumers have a wide array of online payment options available to them now and have shown they are willing to abandon a cart to use an e-commerce store that uses their favoured option.

The essentials of Visa, Mastercard and PayPal will no longer get it done.

How to implement for your store:

Dynamic pricing software

Dynamic pricing software is an increasing e-commerce tech trend for those who sell on busy, competitive marketplaces such as eBay and Amazon. These handy apps optimise your pricing on a continuous basis, making sure your products are marked at the right price.

How to implement for your store:

  • This is fairly straightforward. Hook up your products to the app of your choice and it will pick the right price. N.B. Right doesn’t mean cheapest! It will assess demand, perceived value, competitors prices and give you the best profit margin it believes to be achievable.

Next Steps

If you are looking to grow your e-commerce store or need help creating accurate accounting records, please get in touch with our team. Whether you implement one, two, or all these e-commerce tech trends, 2021 promises to be a great year for growth in the sector.

The best time to act is now.